Frequently Asked Questions

Have questions? Get answers!

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How can I book a session?

You can book a session online right here! Moreover, you can call or text us at 973-339-3336, as well!

How is this different than physical therapy?

Our stretch practitioners can’t diagnose, prescribe or act as a substitute for a medical examination. When someone is cleared by their doctors or has been released from Physical Therapy we can provide assisted stretching services. Our main focus is preventative care as opposed to fixing an already injured area.

Are walk-ins and same day appointments available?

If there is availability and a coach is present at the time of the desired session, then yes! However, this may not always be available, so we recommend booking in advance.

What makes Stretch Recovery Lounge different?

Stretch Recovery Lounge incorporates other modalities into their sessions, such as the Hypervolt therapy gun, which will aid in muscle relaxation to allow for deeper and more thorough stretches. Moreover, we also offer Compression Therapy. Lastly, every session is custom-designed to each individual’s need.

What should I expect to feel after a session?

After the session, be prepared to feel limber, loose and relaxed! Keep in mind, stretching still consists of contracting and relaxing the muscle groups so it is considered a very passive way to workout. Depending on activity levels you may or may not feel slight soreness the next day after your stretch. However, this is not a bad thing! It just indicates the muscles are moving in ways they aren’t normally accustomed to. This means the body is getting stronger! If soreness occurs then walking or general activity will help recover!

Do I need to tip my stretch coach?

That is up to you. It is completely a personal decision.

What is our cancellation policy?

All appointments must be cancelled or changed with at least 24 hours of notice, or the client will be charged full-price for the session.

What is our privacy policy?

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
  • We will just hold individual data the length of essential for the satisfaction of those reasons.
  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

What forms of payment do you accept?

We accept Venmo (@stretchridgewood), Cash, Check, and Credit Card.

What should I wear to a session?

Comfortable clothing such as sweats or shorts. Avoid wearing clothes that will restrict movement. Please wear socks.

What can I expect in a complimentary 1st session?

Our Stretch Practitioner will give you an examination before any stretches are done. You will go over a medical history and converse about any pains, aches or discomforts you’ve been feeling, as well past injuries. We will also put you through some range of motion testing. The major muscle groups and posture will be assessed throughly, as well. We will be sure to provide pinpoint assisted stretches that will help aid in the body parts that need it most! We will finish off with a reccomendation on what to do moving forward.

Are the stretch practitioners trained?

Yes! All stretch practitioners have gone through a rigorous training program and have an excellent range of knowledge on anatomy and how to safely and correctly perform all the stretches on all body types, ages and physiques. They must pass a written and practical exam before being certified to work at Stretch Recovery Lounge.

Is there any time I shouldn't stretch?

If you’re recently out of injury or surgery or haven’t been cleared by a doctor, then it would be best to avoid any stretches until you’re given the approval. We do not diagnose or take the place of a doctor, chiropractor or medical practitioner.

Where can I park?

Ridgewood

‘We have four parking spots behind our facility. You are welcome to park in spot #20 and #21 (it is okay if you double park in another vehicle in front of that spot) or spot #7 or #8. There are signs that designate those spots as “Stretch Member Parking”. To get to these spots, simply go through the alley located a few storefronts east of us. The alley is located in between Spotless Cleaners and La Boca restaurant. Once going down the alley, just hang a left to get to our spots. You can also park in metered parking on the street. Moreover, there are typically free spots open on Sherman Place just a block away from the facility, as well.

Tenafly

We have a private parking lot behind our facility that has plenty of spots!

Westfield

There is plenty of street parking, as well as available free public parking in the train station across the street during certain hours of the day.

Montclair

We have a private parking lot along the left side of our facility with plenty of spots!

How do I cancel my membership?

Email inquiries@stretchrecoverylounge.com

You simply need to email our inquiries inbox, which is monitored by our Customer Service Team. All you need to do is email that email address and let them know what changes you are looking to make. The Customer Service representative will provide you with the different options. Once decided, the team will send you a confirmation email to confirm the change Membership changes can take up to 48 hours from when the email is received to implement. Memberships cannot be modified or canceled over the phone, they can only be modified through the process written above.

Do you host groups?

Yes! We host teams, companies, groups, etc. Please reach out if you are interested and we would be happy to accomadate!

Do you reward long term members?

Yes! Please check out our Stretch Gold Membership. This is the perfect plan for our long-term members.

Does your reception respond to texts?

Yes! Feel free to text us as 973-339-3336.